When to Ask For Help
On a busy campus, it’s easy to notice when something seems off—maybe your roommate can’t shake a cough, a classmate has pulled back from the group, or a friend just isn’t acting like themselves. Recognizing that something has changed is the first step. Figuring out how to respond—whether for someone else or for yourself—can feel a lot harder.
Here are some ways to take care of yourself and show up for friends who might need support.
Normalize Reaching Out
A lot of students hold back from seeking help because they don’t want to inconvenience anyone, or because they’re convinced they should “push through it.” But reaching out—whether it’s for a persistent physical symptom or emotional stress—is completely normal. It’s responsible. It’s healthy. And it’s part of taking care of yourself and the people who rely on you.
Getting help isn’t a sign of failure. It’s a sign that you value your well-being.
Don’t Wait Until Things Get Serious
The basics matter: sleep, regular meals, hydration, movement, and rest all help prevent problems later.
If something doesn’t feel right, trust yourself. You don’t have to be in crisis to ask questions or get support.
And if you’re worried about someone else, reach out. A simple check-in might be the encouragement they need to take the next step.
Know Where to Begin
If you or a friend aren’t sure what kind of help is needed, here are some starting points.
Physical Health Support
- Call Campus Health Nurse Advice: 919-966-2281. Share what’s going on and get guidance on next steps.
- Use the Campus Health website: Find symptom information and schedule appointments online.
- Visit Same Day Care or the Student Stores Mini Clinic: Great options when you need quick, in-person support.
Mental Health Support
CAPS (Counseling and Psychological Services) is UNC’s primary mental health resource for students. Located on the third floor of Campus Health, CAPS offers:
- Same-day drop-in initial assessments
- Short-term individual therapy
- Group therapy
- Couples counseling
- Medication management
- Referrals for long-term or specialized care
- 24/7 mental health crisis support at 919-966-3658
Whether you’re feeling overwhelmed, struggling with stress, adjusting to campus life, or simply not feeling like yourself, CAPS provides a confidential place to talk and get connected to the right support.
You can also explore the Heels Care Network, a broad collection of mental health and well-being resources. Use the filters to pinpoint the kinds of support—people, programs, or services—that feel right for your situation.
Confidential Substance Use Support
- Try a self-assessment: Get personalized, confidential feedback about your substance use and learn strategies for reducing risk.
- Talk with a substance use counselor: Discuss your habits, explore concerns, and learn skills for staying balanced and making healthy choices.
